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Novelty Phone Item

Refund & Return Policy

Welcome to Novelty Phone Item! We are proud to offer a unique and creative selection of smartphone accessories and are fully committed to your satisfaction. Please read the following policies carefully before placing your order.

📦 Order Processing & Shipping Times

  • Orders are typically processed and prepared for shipping within 1 to 5 business days.

  • Delivery times vary depending on the destination country and usually take 7 to 25 business days.

⏳ Please note: These are estimated timeframes and may be affected by customs clearance or postal delays beyond our control.

🔄 Return & Exchange Conditions

We strive to ensure a pleasant shopping experience for all customers. Returns or exchanges are accepted in the following cases:

  • You received a damaged or defective product.

  • The item does not match the product description or was incorrectly shipped.

  • The order was not delivered within the estimated timeframe.

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Return requests must be submitted within 5 days of receiving the item.

🔗 To request a return or refund, please email us at:
📧 fatemenikookar97@gmail.com
Include your order number and clear photos of the product in question.

💸 Refund Policy

If your return request or non-delivery is approved, the full purchase amount will be refunded to your original payment method. The refund process may take up to 15 business days.

If you haven’t received your refund after this period, please:

  1. Double-check your bank account.

  2. Contact your credit card company—it may take time before the refund is officially posted.

  3. Contact your bank—processing delays are sometimes possible.

If you’ve done all of the above and still haven’t received your refund, contact us at the email address above.

🚫 Non-Returnable Items

Returns and refunds will not be accepted in the following cases:

  • Change of mind after receiving the item (if the product is correct and undamaged).

  • Damage caused by misuse or improper handling.

  • Return requests submitted after the allowed return window.

⚠️ Limited Liability

We are not responsible for indirect damages caused by product use, or for delays due to external factors such as customs inspections, weather conditions, or public holidays.

📬 Customer Support

If you have any questions or encounter issues with your order, our support team is here to help. Please reach out via email:
📧 fatemenikookar97@gmail.com